As your IT recruitment partner, our approach is to clearly understand your technical, strategic, and cultural requirements.
We engage all our clients and candidates with the same level of professional service, and we proactively identify and recruit high calibre, interim, contract and permanent IT specialists.
Search our database of current IT vacancies here or get in touch with us today using our contact form or by calling on 0121 644 3400
IT Systems Manager. £65k + 10% Bonus + Benefits Package. Hybrid Role - Onsite 4 Days a Week - 1 Day at Home (Friday). Liverpool. Permanent. T6/MN/18712.
Rapidly growing and hugely successful & innovative organization is seeking to secure a Hands-On - IT Systems Manager.
Role:
- Accomplished IT Systems “All-Rounder”.
- Technically Hands On.
- Oversee Strategic 6-Month IT Plan - IT Systems Roadmap - Enhancements & Fixes.
- Oversee Core IT Systems - multi-site operations - Offices, Manufacturing, Fulfilment & Supply Chain.
- Core IT Systems - Infrastructure, eCommerce, Finance System & Warehouse Management System.
- Drive IT System Improvements.
- Lead IT System Projects.
- Familiar with IT Systems Integration - Troubleshoot Issues.
- Third Parties - manage ERP, WMS & Software & Hardware providers.
Experience Required:
- Manage ERP, Warehouse Management System, Manufacturing & Finance Systems (Sage) - Minimise downtime & issues.
- Infrastructure Support - End User Compute.
- Drive IT System Improvement.
- Lead IT System Projects - deliver to Deadline, Quality & Budget.
- Oversee eCommerce Back Office Systems.
- Provide Desktop & Application support.
- Windows 11/10, Windows Server 2022/2019/2016.
- Google Workspace, MacOS, Ubuntu.
- Manage Software & Hardware Requirements - Install, Document & Test Software & Hardware Upgrades.
- ERP - Oversee add-on Applications which integrate with the ERP System.
- Create IT System Reports & Dashboards.
- Cyber Security Understanding - ideally Cyber Essentials - ensure alignment of IT Systems to Security Framework.
- Oversee the Build of API Integrations.
- Manage IT Systems Policies & Documentation - Backup Strategies, User Training Materials, Network Maps & Security Policies.
- Leadership Experience - Ability to lead & motivate a small IT System/Infrastructure Team.
- Third-Party Suppliers - Partner with WMS, Finance System, Software & Hardware providers.
- Stakeholder Management & Engagement - confident & credible - engage with technical & non-technical stakeholders - effectively co-ordinate IT Systems & Technical priorities.
- Manage IT Support Ticketing System.
- Results Orientated, Self-Starter Driven, Diligent & Work Under Pressure.
- IT Systems Customer Focused approach.
- Collaborative & Personal Approach.
Desirable Experience:
- Networking - Cisco or CCA certification.
- Coding Experience - VB.Net, PHP & SQL Scripting.
Keywords: IT Systems Manager, IT Manager, Head of IT, Head of IT Systems Manager, IT Systems Manager, Infrastructure, Windows 11, Windows 10, Windows Server, Google Workspace, MacOS, Ubuntu, Warehouse Management System, ERP, Sage, Finance Systems, Desktop & Application Support, IT Systems Manager, Liverpool, North West, Permanent, T6/MN/18712.
IT Technical Support - 3rd Line IT Support - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Onsite - 5 Days a Week. St Albans, Hertfordshire. T6/MN/18697-3.
Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.
Role:
- This is a Stand-Alone onsite role - there is a central IT Support team that can provide additional support.
- Provide 3rd Line IT Support for an end user base of (approximately 250).
- Main bulk of the role will focus on supporting End User Compute - mainly Deskside Support.
- Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets - Managing & resolving 3rd Line Incidents.
- Escalating Networking Incidents to Third-Party provides that manage SD-WAN, LAN & Networking.
- Support & Mentor 2nd Line IT Support when required.
Skills Experience Required:
- 3rd Line IT Support - demonstrable experience - must have 3rd line IT Support experience.
- 3rd Line IT Support - Incident, Problem Management & End User Compute experience.
- 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
- Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level.
- Zoom - Conference Rooms - Zoom Admin Portal / Audio/Visual support.
- Microsoft Office 365 - administration.
- AutoPilot - Windows Desktop Deployment.
- Active Directory & Azure Active Directory - administration.
- MDM - InTune.
- Print Services.
- IDP - Identity Provider Platform - Okta or similar technology experience.
- General Networking - LAN, Wi-Fi & SDWAN - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Party.
- Firewalls - ideally Fortinet or similar experience.
- SSL Certificate Renewal Process.
- Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure.
- ITIL Practices - ideally have an understanding of ITIL best practices.
- Excellent Communication Skills.
- Collaborative Approach to Teamwork - happy to mentor 2nd Line Support when required.
Benefits Package:
Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
Keywords: 3rd Line IT Support, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Audio Visual, Zoom, Teams, Voice Administration, Incident Management, ITIL, IT Support, 3rd Line IT Support, Winchester, Southampton, Permanent, T6/MN/18697-3.
IT Field Engineer - £40K + £5k Car Allowance + £5k Fuel Card + £1k Bonus. Total Package = £51k. Onsite Role - 5 Days a Week - Covering 3 Sites - Central Manchester / Carlton - South Yorkshire / Nottinghamshire. T6/MN/18699.
*Full UK Drivers License Required / Must be Eligible to work in the UK*
The IT Field Service Engineer will support 3 Sites in the North of the England - the role will support approximately 500 End Users - the role will have support from Central 2nd & 3rd Line IT Support Teams.
Experience Required:
- IT Field Engineer experience.
- IT Field Support - 2nd Line or 3rd Line IT Support experience.
- Face-to-Face IT Support experience.
- Audio/Visual - ideally Zoom & Zoom Admin Portal etc.
- Telephony Support.
- Windows AutoPilot.
- MDM - InTune or Similar - connectivity of Mobile, Handheld Devices, Scanners etc.
- Troubleshoot General IT Support Issues.
- Laptop, Desktop, Workstation - Set-Up & Support.
- PC / Laptop / Break/Fix & Troubleshooting.
- Printer Break/Fix & Troubleshooting.
- Hardware Replacements - Removing & Replacing Faulty Devices.
- Troubleshoot Software, Hardware & Networking equipment - escalate if required.
- Troubleshoot Computer Hardware, Server Hardware, Networking Hardware, Software, Printing, Installation, Email & Operating System issues - escalate if required.
- Time Management - able to manage your own IT Field Engineer Schedule.
- Ticketing System - Maintain Incident & Service Requests.
- Technical Implementations - changes are fully documented.
- Third Parties - Incidents & Requests passed to 3rd Parties are managed - ensure ownership of Ticket to closure.
- Problem-solving skills.
- Ability to work in a fast-paced environment.
- Detail oriented, agile, adaptable & highly self-motivated.
- Teamwork - Collaborative approach to teamwork - work closely with Remote & Central IT Support Teams.
Benefits Package: Car Allowance, Fuel Card, Pension, Holiday Purchase Scheme, Private Medical Insurance, Sharesave Scheme.
Keywords: IT Field Engineer, IT Field Support, 2nd Line Support, 3rd Line IT Support, Audio, Visual, Zoom Admin Portal, Zoom, Telephony Support, AutoPilot, MDM, InTune, Mobile Device, Break/Fix, Printer Support, Hardware, Incident Request, Service Requests, IT Support, Software, Hardware, Networking Equipment, Windows AutoPilot, IT Field Engineer, Manchester, North West, Permanent, T6/MN/18699.
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