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IT Support Specialist

IT Support Specialist - 2nd Line. Circa £30k + Bonus + Benefits Package. Burton Upon Trent, Staffordshire. T6/MN/17770.

Our client is a European leader within their sector and are now going through a major period of growth, so this is a great opportunity to join the UK IT team at its inception. 


The role will have autonomy to support a diverse user base, providing technical support and administration across a range of IT systems. The IT Support Specialist will take ownership of technical issues, provide resolutions and recommend improvements to systems and the IT infrastructure whilst working closely with the IT Manager. 

Our client will provide additional technical training if required, they are seeking someone who is flexible combined with a proactive attitude. 

Technical Skills Required:

• 2nd line Support - face to face support 
• Windows Server - ideally have experience of 2016 & 2019 
• Windows 10
• Active Directory 
• Understanding of Group Policies / DNS / DHCP / DFS etc.
• VMWare & Citrix or HyperV support experience - will provide training in VWWare if you only have HyperV experience 
• Cisco Switches 
• Patching operating systems and software 
• Understanding of Microsoft WSUS
• Storage and Backup infrastructure support 
• Proactive attitude 
• Team player 

Desirable Experience: 

• MS Dynamics Nav - support experience 
• Dell HCI 

Keywords: IT Support, 2nd Line Support, Technical Support, IT Support Analyst, Windows, VMWare, Active Directory, Staffordshire, T6/MN/17770.

About Mackenzie Jones

At Mackenzie Jones, we put specialist expertise to work. We draw upon our experience in FMCG across Commercial, Marketing, Supply Chain and Operations and IT recruitment, to not only deliver a solution but also a great customer experience.

We manage permanent and interim assignments both in the UK and internationally. Opportunities range from £40k to £200k for permanent roles, and £250 to £2,000 a day for interim assignments. 

If you need a recruitment partner with a different outlook, one that delivers results whilst building long-term relationships, then we should talk. Or alternatively, if you are considering that next step in your Marketing career, get in touch to see how we can help you achieve your goals.